Privacy Policy

1. Introduction and Acceptance

This Privacy Policy governs the collection, use, storage, and disclosure of personal information by HomeCareText and all associated educational programs and brands operated by Blackwell Harbor LLC (collectively, the "Company," "we," "us," or "our").

BY PURCHASING, ACCESSING, DOWNLOADING, OR USING ANY OF OUR PRODUCTS OR SERVICES, YOU EXPRESSLY CONSENT TO THE COLLECTION, USE, AND DISCLOSURE OF YOUR PERSONAL INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY. If you do not agree, do not purchase, access, or use our services.

This Privacy Policy is incorporated into and should be read alongside our Terms and Conditions.

2. Information We Collect

2.1 Personal Information You Provide

We collect information you voluntarily provide when you:

• Create an account or make a purchase
• Sign up for our newsletter or promotional emails
• Contact us for customer support
• Participate in surveys or provide feedback

This may include:

• Full name
• Email address
• Phone number (if provided)
• Billing and shipping address (if applicable)
• Payment information (processed by third-party processors only)
• Purchase and transaction history

2.2 Information Automatically Collected

When you visit our website, we automatically collect:

• IP address and browser type
• Operating system and device identifiers
• Pages viewed, time spent, links clicked
• Referral URLs

2.3 Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. You can control cookies through your browser settings.

3. How We Use Your Information

3.1 Core Business Purposes

• Process and deliver your digital product purchases
• Provide customer support
• Improve our website, products, and services
• Comply with legal obligations

3.2 Marketing and Communications

• Send order confirmations and download links
• Send educational content and program updates
• Send promotional emails (you may opt out at any time)
• Retargeting and paid advertising

Note: Transactional emails (order confirmations, download links) are mandatory. Promotional emails are optional.

4. How We Share Information

4.1 Service Providers

We share data only with vetted service providers:

• Payment processors (Stripe, PayPal)
• Email platforms (ActiveCampaign, SendGrid)
• Hosting and cloud providers
• Analytics and advertising tools

4.2 Business Transfers

In the event of merger, acquisition, or sale of the company, your data may be transferred with notice.

4.3 Legal Obligations

We may disclose information to comply with law enforcement, court orders, or regulatory requirements.

4.4 No Sale of Personal Information

We do not sell your personal data for monetary consideration.

5. Data Security

We implement industry-standard security measures:

• SSL/TLS encryption for all data transmission
• Secure payment processing through trusted partners
• Regular security audits and monitoring
• Limited access to personal data on a need-to-know basis

No method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security. We are not liable for breaches beyond our reasonable control.

6. Data Retention

• Active accounts: Retained while active plus 7 years
• Transaction records: Minimum 7 years
• Marketing data: Retained until you opt out
• Backups: Up to 90 days

7. Your Rights and Choices

You may request:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate information
• Deletion: Request deletion (subject to legal retention)
• Opt-Out: Unsubscribe from marketing at any time

To exercise these rights, contact us at hello@homecaretext.com.

8. Children's Privacy

Our services are not intended for users under 18. We do not knowingly collect information from minors. If we discover we have collected from a minor, we will delete that information. Parents who believe we may have collected from a minor should contact us immediately.

9. SMS/Text Messaging Terms (TCPA Compliance)

By providing your mobile phone number and opting in to receive text messages from HomeCareText (operated by Blackwell Harbor LLC), you consent to receive automated SMS messages regarding:

• Order confirmations and program access links
• Educational program updates and reminders
• Customer support communications
• Requested information and resources

Message Frequency

Message frequency varies based on your interactions. Message and data rates may apply.

How to Opt Out

To stop receiving text messages, reply STOP to any message. For help, reply HELP or contact hello@homecaretext.com.

No Sharing of Mobile Information

We do not share, sell, rent, or transfer your mobile phone number or SMS consent information to third parties or affiliates for marketing or promotional purposes. Your mobile number is used solely for communications directly related to your HomeCareText educational program and customer service.

Carrier Liability

Mobile carriers (AT&T, Verizon, T-Mobile, Sprint, and other participating carriers) are not liable for delayed or undelivered messages.

10. State-Specific Privacy Rights

10.1 California (CCPA/CPRA)

California residents may request access, deletion, or correction of personal information, or opt out of sharing for targeted ads. We respond within statutory timelines.

10.2 Nevada

Nevada residents may opt out of sale of covered data. We do not sell covered information.

10.3 Virginia, Colorado, Connecticut, Utah

Residents of these states have statutory rights including access, deletion, portability, and opt out of targeted advertising.

10.4 International (GDPR/PIPEDA)

For users outside the U.S., we comply with GDPR (EEA/UK) and PIPEDA (Canada) where applicable. Data is processed in the United States or other service provider jurisdictions.

11. Changes to This Policy

We may update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

13. Limitation of Liability

Maximum liability is limited to the amount paid for the product, if any. No indirect, incidental, consequential, or punitive damages.

14. Dispute Resolution and Arbitration

All disputes shall be resolved through binding arbitration in accordance with the American Arbitration Association. No class actions or jury trials. Arbitration will be conducted on an individual basis only.

15. Governing Law

This Privacy Policy is governed by the laws of the State of Delaware, USA.